Hi Acklam,
Thanks for your post and apologies to hear a few episodes of The Handmaids Tale didn't record. I can understand how frustrating this must have been for you however whilst we can't offer a 100% fault free service, we do promise to fix faults as quickly as possible.
Based on what you've said, it sounds as though you left it over the 30 days before reporting this to us. If this has been reported after the first episode or even second, we would have been able to fix this in time. Hopefully you will be able to catch up on them through the All 4 app as suggested by our VIP japitts.
In terms of the package price, from time to time, we have special offers and promotions to welcome new customers on board. When this offer ends, the package price will revert to the standard package price for the bundle. Although they may not always be available to existing customers, that doesn't mean that you miss out once you've joined us. We often have offers and special deals on our services, or one-off promotions to make sure you carry on getting the value you'd expect.
We're always happy to review your package and cost to help find one that best suits your needs and budget - this doesn't always mean a downgrade! If you want to chat with us, please feel free to call on 150/03454541111 or pop us a text on 0753 305 1809.
Let us know if you have any further issues.
Thanks,