Menu
Reply
singingsister
  • 5
  • 0
  • 0
Joining in
412 Views
Message 1 of 8
Flag for a moderator

HDMI connection loose

We think the HDMI connection on our box as loose as we have picture distortion periodically and our TV is registering that a HDMI cable is loose too.

It's been getting progressively worse over the past 6 months. Our box is quite old too which doesn't help. 

In theory I'd call up to get an engineer out to replace the box but the call centre is closed.

It's making the TV unwatchable at times. We've changed HDMI cables (including buying new ones) and the problem still happens.

What do I do? 

0 Kudos
Reply
apcyberax
  • 33.37K
  • 1.87K
  • 5.93K
Very Insightful Person
Very Insightful Person
404 Views
Message 2 of 8
Flag for a moderator

Re: HDMI connection loose

HDMI is digital. You get a signal or not. What do you mean by distortion

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
singingsister
  • 5
  • 0
  • 0
Joining in
314 Views
Message 3 of 8
Flag for a moderator

Re: HDMI connection loose

Thank you,

But my husband has also told me that he has plugged the HDMI cable into other devices which do not give this distortion and he thinks there is something wrong with the virgin box or the incoming signal as sometimes the is distortion on the TV channel like the old analogue signal lose but when you change channels or disconnect and reconnect the box it solves the problem temporarily. 

0 Kudos
Reply
Lisa_CC
  • 3.75K
  • 232
  • 370
Moderator
Moderator
259 Views
Message 4 of 8
Flag for a moderator

Re: HDMI connection loose

Hey there singingsister, sorry to hear about the HDMI connection issue you're having whilst watching TV. Can I ask whether you've tried a different HDMI cable connected to the TV Box to see if it gives the same problem? I've tried to check your TV Box details but as it's not on, I'm unable to see the details. If you're still having problems, please turn your TV box on also so we can check and let us know about the different HDMI cable.

 

Thanks,

 

Lisa

0 Kudos
Reply
singingsister
  • 5
  • 0
  • 0
Joining in
232 Views
Message 5 of 8
Flag for a moderator

Re: HDMI connection loose

Hi

 

Yes we've tried 2 different HDMI cables and we have the same problem with all of them. 

The Box is currently on. 

 

 

 

0 Kudos
Reply
Gareth_L
  • 5.52K
  • 335
  • 597
Forum Team
Forum Team
193 Views
Message 6 of 8
Flag for a moderator

Re: HDMI connection loose

Hi singingsister

Do you have another Tv you can try please

If not I am happy to book an engineer for you 

Gareth_L

0 Kudos
Reply
singingsister
  • 5
  • 0
  • 0
Joining in
176 Views
Message 7 of 8
Flag for a moderator

Re: HDMI connection loose

Gareth

If you could please book an engineer that would be great.

 

Thank you.

0 Kudos
Reply
Alex_RM
  • 4K
  • 229
  • 304
Forum Team
Forum Team
157 Views
Message 8 of 8
Flag for a moderator

Re: HDMI connection loose

Hi singingsister, 

 

Thanks for trying 🙂

 

I've popped you over a private message so I can arrange this for you. (purple envelope in the top right hand corner)

 

Alex_Rm

0 Kudos
Reply