Virgin Media Community

[singingsister]

We think the HDMI connection on our box as loose as we have picture distortion periodically and our TV is registering that a HDMI cable is loose too.

It's been getting progressively worse over the past 6 months. Our box is quite old too which doesn't help. 

In theory I'd call up to get an engineer out to replace the box but the call centre is closed.

It's making the TV unwatchable at times. We've changed HDMI cables (including buying new ones) and the problem still happens.

What do I do? 

[apcyberax]

HDMI is digital. You get a signal or not. What do you mean by distortion

[singingsister]

Thank you,

But my husband has also told me that he has plugged the HDMI cable into other devices which do not give this distortion and he thinks there is something wrong with the virgin box or the incoming signal as sometimes the is distortion on the TV channel like the old analogue signal lose but when you change channels or disconnect and reconnect the box it solves the problem temporarily. 

[Lisa_CC]

Hey there singingsister, sorry to hear about the HDMI connection issue you're having whilst watching TV. Can I ask whether you've tried a different HDMI cable connected to the TV Box to see if it gives the same problem? I've tried to check your TV Box details but as it's not on, I'm unable to see the details. If you're still having problems, please turn your TV box on also so we can check and let us know about the different HDMI cable.

Thanks,

Lisa

[singingsister]

Hi

Yes we've tried 2 different HDMI cables and we have the same problem with all of them. 

The Box is currently on. 

[Gareth_L]

Hi singingsister

Do you have another Tv you can try please

If not I am happy to book an engineer for you 

Gareth_L

[singingsister]

Gareth

If you could please book an engineer that would be great.

Thank you.

[Alex_RM]

Hi singingsister, 

Thanks for trying 🙂

I've popped you over a private message so I can arrange this for you. (purple envelope in the top right hand corner)

Alex_Rm