Virgin Media Community

[S80RDR]

Does anyone know a full proof way of solving this issue? In my case it's random glitching on the right side of the screen. I've change video output to all, which reduces the glitching but makes everything so slow. Have a new Samsung tv now, tried various hdmi cables but still can't eradicate this fully. This never used to be an issue so it's obviously an update on my v6 box that has given me this pain of a problem 

[ozsat]

There hasn't been a recent V6 software update.

HDCP problems are usually seen a a total screen and audio loss for a second or two - then all returns.

It may be a faulty box.

[S80RDR]

Thanks for your reply. I'm now on my third box, first one no issue, but last two I get this problem although the messing about with the video output lessens it. Has done it with a philips and Samsung smart TV now

[newapollo]

Have you tried a different HDMI cable?

[S80RDR]

Yeah mate sorry should have said, 3 or 4 different ones. Using the virgin stock one right now that came with the last replacement v6.

[Roger_Gooner]

What's the model of your TV? And what video output setting do you have?

[S80RDR]

Samsung 43In UE43TU7020KXXU is my new TV, the old one was a Philips which had it even worse. Video output is set to all which makes everything slower but when actually watching the TV reduces the glitching 

[Roger_Gooner]

So you have a 4K TV. Let's try a couple of experiments.

1. Set the video output to 1080i only (which makes the TV do all upscaling to 2160p)

2. Set the video output to 2160p only (which makes the V6 do all upscaling to 2160p)

Is there a difference when you view an HD channel such as BBC1 HD?

[S80RDR]

Thanks Roger, I've set it to 1080i and the results are positive so far but I've had false dawns like this before ha. I'll leave it like that till tomorrow and see how we go. Thanks once more 🙂

[Roger_Gooner]

Let's know how it works out, then I can suggest some further video output settings which are suitable for your TV.