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Simonies
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HD recordings are pixelated

Hi,

playback of recorded HD channels has just recently started to give pixelated pictures. Watching live is fine but playback is unwatchable.

Having looked at other threads on this, I have rebooted the box, checked all connections and replaced the HDMI Cable which have made no difference. Clearly this is known issue with these boxes.......

I have tried to call the help desk number but either get left on hold continuously or end up in a endless loop cycle of recorded messages saying try this and try that etc......

Please advise how i can get this resolved ?

thanks

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Alex_RM
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Re: HD recordings are pixelated

Hi Simonies,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've been having some issues with your recordings, 

 

I can see you've spoke with our faults team since posting and an engineer was arranged. 

 

Let me know if you're still experiencing issues.

 

Alex_Rm

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Simonies
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Re: HD recordings are pixelated

hi alex,

 

thx for your reply, engineer replaced box

rgds

simon

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