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HD channels not working

I have 3 V6 boxes so not a faulty box but noticed this for a while now and seems to be getting worse. 
bbc news HD, Sky News HD and now some sky movie hd channels. Asks to reboot which makes no difference then asks you to go to /tvcode and enter W02 try to run test and it leads to an error on the page so can’t do the test

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Re: HD channels not working

Hi Javadudd

 

If a reboot isn't resolving the issue, can you check all connections are tight, check the cabling to ensure no damage to the cables. 

If after the above checks are complete and you are still getting the issue you may require a technician to visit. 

 

WO2 usually indicates damaged or faulty cables, and a poor signal input. 

 

Hope that helps

Paul 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: HD channels not working

Thanks Paul,

I could understand if it was one box but not all 3 exhibiting the same issue. There has been roadworks in the street recently I was wondering if they may have disturbed something. 
have done network diagnostics and everything seems ok. 

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Re: HD channels not working

No problem at all.

 

Sounds like you may need a tech to visit and check things over.

www.virginmedia.com

Use the live chat, by signing into your account. 

 

Paul


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: HD channels not working

Live chat doesn’t appear to be available either. 

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Re: HD channels not working

Good morning! 🙂

 

I will send you a DM, as i may need your account number to run a diagnostics check.

 

Kind regards

Paul. 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: HD channels not working

Can you contact me too? Same problem. Box is 'ticking' like a cd/dvd player but I am told it has no moving parts.

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Re: HD channels not working

Good Morning IanD48

 

I will DM you now.

 

Kind regards

Paul


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Re: HD channels not working

Hello, my hd channels are also distorted. 

Mtv HD

Bt sport HD

Bbc/sky news HD

 

Please advise as have tried resetting, updating, new hdmi the lot. 

 

Thank you .

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