HD Channels Pixelated

[Kopper99]

Hi I am looking for some advice. 

A few HD channels on my V6 box is heavily pixelated and unwatchable. It's been like this for the last 6 months. 

The main ones of concern are ITV HD and Channel 4 HD. The BBC and Channel 5 HD channels are fine. The Standard ITV and Channel 4 channels are also ok.

I have had 2 Virgin engineers around and both have not been able to resolve the issue.

So far the following has been done:

- Replacement of V6 Box

- Replacement of the whole cabling from behind the box to outside of house.

- Cabling changes to the "Cabinet" on the street.

- Change of HDMI cable to TV

So now I am not sure what else to do. 

Virgin has not come back to me since the last engineer visit 3 weeks ago.

Any assistance appreciated.

Thanks 

[Beth_G]

Hi Kopper99,

So sorry to hear this issue is still ongoing.

I've had a look at this end and can see that shortly after the engineer's visit, an outage in the area was reported to have been fixed. Can you please let us know if you are still having trouble?

Thanks

[Kopper99]

No. 

Still the same issue as before

[Ilyas_Y]

Thanks for the reply @Kopper99 on the forums.

Are you able to show a screenshot / image or even video of the channels that are pixelating?
Is there a specific time this occurs or is it continuous?

Let us know.

Kind regards,
Ilyas.

[Kopper99]

Up until now I had the option of watching ITV1 & C4 in SD but since this week, Virgin has removed these SD channels as well!

Great job Virgin, I have no option other than watch pixelated FA Cup games now! 

Does anyone know how I can get hold of the CEO or Board of Directors at Virgin Media? 

 

[David_Bn]

Good Morning @Kopper99, and I'm sorry hear of the issues that have been effecting your services for an extended period of time.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn