Virgin Media Community

[Coyote74]

Repeatedly getting green screen faults, and reboot cycles. Any way to get a replacement box without engineer visit?

Thanks

[japitts]

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@Coyote74 wrote:

Repeatedly getting green screen faults, and reboot cycles.

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What is this "green screen fault"? Can you explain the symptoms your box has?

If you report a fault and an engineer is booked, they can replace any equipment that is deemed faulty.

[Coyote74]

A fault within the hard drive causes the box to go into a kind of safe mode. The screen goes green, and it informs you it is attempting a repair. From what I've read, its pretty fatal for the box in the end.

I had an engineer visit Tuesday the 08/03/22, and he confirmed fault with box and replaced. The new box ( less than 3 days later) has now developed the same fault

[japitts]

You're right to think the "DVR has detected an error" is terminal, and yes - report the fault, tech visit is booked, and the V6 will be replaced.

[Lee_R]

Hi @Coyote74 thanks for posting and welcome to our community.

I am sorry to hear that your hard drive on your set top box has gone. I am going to send you a private message to confirm some details.

Regards

Lee_R