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Juliecrom
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Green screen

Had on 5 occasions now since last month a green screen with message saying serious issue and will take 3 hours to fix

also get a black flashing screen which takes a box reboot to rectif, all this very annoying, does it suggest box is on its way out and needs replaced 

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newapollo
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Re: Green screen

Have you tried a different HDMI cable just in case that's faulty?

If that doesn't work then it seems you have the green screen of death and will need a box replacement.

It's not the words you want to hear, but the quickest method is using the phone unfortunately.

That's 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues or around tea time.

When calling Faults you will get the automated response asking you to press 1 for the link to online support, ignore the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

You could also try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Forum Staff can take between a few days to a week to pick up your issue here.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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japitts
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Re: Green screen


@Juliecrom wrote:

Had on 5 occasions now since last month a green screen with message saying serious issue and will take 3 hours to fix


If this is the "DVR has detected a serious issue" green screen, then your hard drive has indeed failed and newapollo is absolutely correct.

Call into faults to have your box replaced.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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