I'm afraid that's known as the green screen of death. It means your hard drive has failed and the box will need replacing. It's a wonder it's actually started working again at all.
If there's a current atrea issue/outage then that will cause additional issues as VM systems won't allow a box change/tech visit to be ordered until the area issue is resolved.
You can call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) - Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
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