Green screen on v6 box

[colinw999]

Hi,

I have exactly the same problem as this poster so I contacted vm yesterday. The person in the call center told me I'd be contacted within 24 hours by an engineer although nothing has come through yet. I really don't want to go through the 30 mins of hold music and 30 mins of resetting boxes to try and get this sorted. Any ideas?

Thanks in advance 

Colin

[japitts · Accepted solution]

It's quite possible the offer of a callback was because the agent didn't know how to resolve this, and wanted someone else to. The correct outcome of the green "DVR has detected an error" screen is either a box replacement or a tech visit appointment - which will result in the same.

You've got 2 options now.

1: Callback and speak to someone else

2: Wait on this forum for a staff response, that may be a day or two.

[colinw999]

Thanks for the update. I'll give it until tomorrow and then try again.

[Robert_P]

Hello colinw999

Sorry to hear of the TV service issues experienced, we appreciate you taking the time to raise this via he forums.

it's been a few days since your post, has there been any update or improvement on this? Let us know 🙂

Rob

[colinw999]

Hi Rob,

Thanks for your reply. Nothing as of yet. I’ve been away for work so I plan to chase this up when I’m back later today.

Thanks

Colin

[colinw999]

Still nothing from VM.

I've also tried phoning and get sent a link to check my TV services which results in the following

So now I'm stuck. Any ideas?

[Joseph_B]

Hey @colinw999,

Thanks for getting back to us here, sorry to see this was still ongoing for you, have you had any updates with regards to this since you last posted?

Joe

[colinw999]

Hi Joseph,

I called support and eventually got an engineer booked. He came out on Saturday and replaced the box so all good now. Thanks for the help.

Thanks

Colin

[Steven_L]

Thanks for coming back to us colinw999 and I'm glad to hear that your issues have now been fully resolved 👍

Please let us know if you have any further problems.

Kind Regards,

Steven_L