A green screen usaully means your hard drive has failed, and you need to ring up for a new box.
Unfortunately the call centres close at 8pm. Best to try first thing in the morning at 8am to avoid call queues.
When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.
You could also try the text messaging service. Just send a text with a description of TV Faults green screen of death to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
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