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Green screen error message

Does anyone know how can I solve this out? The box keeps restarting every time after this error message. Broadband is working fine.

 

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Very Insightful Person
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Re: Green screen error message

Green screen means your hard drive has failed, you can ring up for a new box or wait until a virgin rep here gets to you, this may take a few days 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Green screen error message

Hi gorge91,

 

Thanks for your post and welcome to the community.

 

Sorry to see you recently had some issues with your set top box. I checked the back end of your services and can see that you were able to get through to our team and request a replacement box to be sent out to you.

 

Let us know how things go with the new box and if you need us to help you with anything else.

 

Kind regards,

 

Beth

 

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