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Green screen DVR problem

Help we’ve lost our TiVo to the dreaded green screen - ‘serious problem detected’ can you help please?

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Re: Green screen DVR problem

Your hard drive has gone to meet its maker, you need a box replacement...

You can either wait on here a few days for staff to pick this up, or call C/S on 150/0345 4541111 and report it immediately.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Green screen DVR problem

Thanks for this - will do!

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Re: Green screen DVR problem

Hi TK59

 

Thanks for posting and apologies for the TV box issue. 

 

I've not been able to locate your details via the forum information provided, so have you spoke to the team since posting?

 

Please let me know if you need further assistance

 

Kind regards,

John_GS
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Re: Green screen DVR problem

Hi John - we rang 150 and they did a signal test but we’re not having any joy getting hold of anybody when we’ve rang back - I know it’s down to limited staff etc so if we can sort it here that would be great - is that possible?

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Re: Green screen DVR problem

Of course, thanks for coming back to me. I'll PM you now to get some details

 

Kind regards,

John_GS
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