Green lines on screen whilst booting, then no picture.

[MartynT]

We appear to have a problem with our V6 box where the box shows no picture, despite turning it on / off via the remote. If I power the box off via the switch and allow it to boot from cold it'll display a corrupted 'Welcome' screen then for a short while, then it'll go back to no picture.

I've replaced the HDMI cable, and tried a different input on the TV to no avail.

Thanks!

Martyn

[japitts]

If those alternate HDMI leads & ports work fine with other equipment, then the V6 appears to have a fault. You can either call in to report that, or wait here a couple of days.

150 from a VM phone or 0345 4541111 from any other phone.

[MartynT]

Yeah, the inputs and cables work fine with other devices so it does indeed look like the box is at fault.

Thanks

Martyn

[Zach_R]

Hi @MartynT,

Thank you for your post and welcome back to our community forums. We're here to help.

I am so sorry to hear you're facing some issues with your V6 box recently and that unfortunately checking the wires and ensuring they're connected correctly hasn't helped. So that I can assist you further, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll go from there.

Thanks,
 

[Zach_R]

Hi @MartynT,

Thank you for reaching back out to me via private message. As discussed there, a technician visit has now been scheduled and booked.

I'm unable to confirm the date/time of the booking publicly for security reasons, but you can check and manage/reschedule this if needed via your My Virgin Media online account.

Be sure to let us know how the visit goes.

Thanks,