on 11-06-2022 09:57
We appear to have a problem with our V6 box where the box shows no picture, despite turning it on / off via the remote. If I power the box off via the switch and allow it to boot from cold it'll display a corrupted 'Welcome' screen then for a short while, then it'll go back to no picture.
I've replaced the HDMI cable, and tried a different input on the TV to no avail.
on 11-06-2022 11:02
If those alternate HDMI leads & ports work fine with other equipment, then the V6 appears to have a fault. You can either call in to report that, or wait here a couple of days.
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on 13-06-2022 09:41
Yeah, the inputs and cables work fine with other devices so it does indeed look like the box is at fault.
on 15-06-2022 15:56
Thank you for your post and welcome back to our community forums. We're here to help.
I am so sorry to hear you're facing some issues with your V6 box recently and that unfortunately checking the wires and ensuring they're connected correctly hasn't helped. So that I can assist you further, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll go from there.
on 18-06-2022 12:37
Thank you for reaching back out to me via private message. As discussed there, a technician visit has now been scheduled and booked.
I'm unable to confirm the date/time of the booking publicly for security reasons, but you can check and manage/reschedule this if needed via your My Virgin Media online account.
Be sure to let us know how the visit goes.