My virgin box got it's green screen of death earlier today, it rebooted after a few hours and repeated the green screen, the box was making a weird sound a few days ago, I thought maybe it was the hard drive but it continued to work until today.
I tried ringing but was told theres a fault in my area causing problems watching Celebrity Googlebox S3 E4 which makes total sense.
An agent told me about it, I told them i'd seen the status page about that problem and that i doubted it would be anything todo with the current fault and that i'd already been on the forums and seen everyone saying it was a HardDrive problem and about the noise the box was making which seemed like she ignored.
I understand the agents follow a script but it can make you angry, I've just checked and the fault in the area is fixed and I obviously still have the green screen of death, no surprise there.
I'm getting a call back tomorrow (1st) at 1pm, I hope she listens.