Virgin Media Community

[Kieran101]

I have the Green Screen lie a few others here but when I call Customer Support I have to jump through hoops to try to get a replacement. I am awaiting a call back from a "Duty Manager" who said they would call me back in an hour, two and a half hours ago. To be honest this service sucks.

I understand that it is a hard drive fault and the recordings I make also pause/slow down to a halt and then restart at a point of it own choosing. Why can't the Customer Support just get a new box out to me instead of trying to do tests which really only show if the box is alive.

This is driving me crazy and as I have said for £85.50 a month the service sucks.

Thanks Virgin.

[Kieran101]

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[Gareth_L]

Hello Kieran101

Thanks for letting us know about this 

You are probably aware already that the Green screen is a hardware fault and the only real fix would be a replacement box 

Let me get this sorted for you and send you a private message to get account details 

Gareth_L

[Gareth_L · Accepted solution]

Hi Kieran101

Just a a quick message to see how the service is after the Tech visit 

I can see that the box and connectors were replaced

Has this fixed the Green Screen issue 

Gareth_L