So as I wasn't using the TV much that day I left it all day. I woke up on the 2nd January 2021 to turn on and check and the same message was there at 1pm.
So I did what it says I phoned customer support. I was on hold 20 minutes for the kind woman to take all my information and said she didn't know much about this and she would put me through to the technical team which will take another 20 minutes on hold. So after waiting 2 hours on hold to the technical team they picked up the phone and just hung up straight away. No call back no nothing. So obviously someone in the technical team is not doing their job correctly. As you can imagine I have put a complaint in via the complaint procedure but yet to no avail of a response.
What annoys me the most is you now send me a bill saying I need to pay for my month... Well I don't think that is right I am not even using the box and the fact I should have 2 V6 boxes in my house and only have one because in November when it got installed you had a shortage and I got told it will take 2 weeks to get a second V6 box which has not happened, why the hell should I pay for a package I am not receiving or have the full equipment too...
I hope to hear an answer soon. Otherwise I'll be complaining to more than just Virgin Media.
By all means keep your C/S-related complaint rolling, but please don't be waiting for VM to respond to that, while your box remains faulty - you could potentially have another 2 weeks off-service if you do that!!
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But I will do all my best to get it sorted asap. Like I say they send me a bill for a month yet I could be without it for a month anyway so what's the point in paying then anyway. I'm sure if I didn't they'd moan at me very quickly. Haha