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CarolRooney
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Green Screen DVR

Hi I recently got the green screen on my main TV box and it just keeps restarting, the screen says to leave it for 3 hours but I've left it for more than 24 hours and still it isn't fixed.

I finally got through on the phone after an hour and the person wasn't very helpful, he just kept putting me on hold for 5 minutes at a time and didn't resolve my issue.

I have had to use my 2nd TV box as my main box while this one is broken and I'm very unhappy that I am paying the extra for something that isn't working.

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newapollo
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Re: Green Screen DVR

Hi CarolRooney,

Sorry to see you are having problems with a green screen. Have you tried a different HDMI cable just in case that's faulty?

If that doesn't work then it seems you have the green screen of death and will need a box replacement.

It's not the words you want to hear, but the quickest method is using the phone unfortunately.

That's 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues or around tea time.

When calling Faults you will get the automated response asking you to press 1 for the link to online support, ignore the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

You could also try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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japitts
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Re: Green Screen DVR


@CarolRooney wrote:

Hi I recently got the green screen on my main TV box and it just keeps restarting, the screen says to leave it for 3 hours but I've left it for more than 24 hours and still it isn't fixed.


Is this the green screen that says "your DVR has detected a serious error"?


@CarolRooney wrote:

I finally got through on the phone after an hour and the person wasn't very helpful, he just kept putting me on hold for 5 minutes at a time and didn't resolve my issue.


This is not meant to criticise you as to clarify - did you explain the error to the agent?

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