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KylieP
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Green Screen DVR Serious Problem

Hello, as per other posts of similar nature, box keeps rebooting and then green screen appears with DVR serious error message.  Do we require a new top box? Thanks

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SCA1972
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Re: Green Screen DVR Serious Problem

Unfortunately yes the box needs replacing.  Report the issue by calling 150 from a VM landline or 0345 454 1111 from any other phone.  Calling at 8am on weekdays seems to be best.

 

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response. This is a text only service, it does not support voice calls.  
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425... 


Or you can wait for one of the forum team to get to this thread, which could take several days as they are currently very busy.
 

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My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Emily_G
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Re: Green Screen DVR Serious Problem

Thanks for the post KylieP and welcome to our community.

 

We've booked the next available engineer appointment using your forum information, please check the details of this and reschedule if needed on your online account. 

 

Thanks, Emily.

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KylieP
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Re: Green Screen DVR Serious Problem

Hello, does this mean an engineer will attend our house? How have you got details of my account from only my username? 

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SCA1972
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Re: Green Screen DVR Serious Problem


@KylieP wrote:

Hello, does this mean an engineer will attend our house? How have you got details of my account from only my username? 


Yes and they don’t use your username, they use your IP address and/or your email address.

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Martin_N
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Re: Green Screen DVR Serious Problem

Hi KylieP,

 

It is as SCA1972 has confirmed your details via your account allows us to find your account details. 

 

Have you been able to locate your appointment time slot?

 

^Martin

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