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Shannon4
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Green Screen - DVR Issue

3 weeks ago

Hi, can someone from VM help team reply back to this please? 

For weeks now we are getting a green screen saying the DVR has detected a serious problem.

We have tried all the usual rebooting, disconnecting etc but nothing stops this from happening.

Can we get this resolved ASAP?

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japitts
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Re: Green Screen - DVR Issue

3 weeks ago

You won't want to hear this, but the green "DVR has detected an error" message means your hard drive has failed - your box needs replacing. I'm amazed you've put up with this for so long!!

I'd suggest you call VM to report this and arrange the replacement.

150 from a VM phone, or 0345 4541111 from any other phone.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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