Hello, my virgin tv v6 box keeps restarting with a green error screen over and over, tried turning it off and on and hard resetting but nothing fixes it, think I need a new one sent out.
Your hard drive has failed, time for a new box. You can either call C/S (150 or 0345 4541111) and get it reported by phone, or wait for VM staff to pick this post up, which may take a few days.
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I'm afraid you're right. A green screen means your hard drive has failed
You can call or text VM for a new box or wait until one of the Forum Staff pick this up but may take a few days .
You could send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, options 1,1, and 2 (Faults), but best to call at 8am to avoid call queues.