Got the green dvr warning screen last night

[jtfab75]

I was watching a recording when the Green screen with DVR fault came on, it said it will take 3 hours to fix but took 20 minutes. All seem ok but I don’t want it to fail and have no box for a few days !.
Could a replacement be sent ASAP please?

thanks

[japitts]

The quickest way to report service faults and book the tech appointment is to call - 150 from a VM phone or 0345 4541111

Replacement boxes are done by tech visit, and a response on these boards may take a couple of days.

[jtfab75]

It’s working for the time being. I don’t want to waste my day off phoning Virgin. The website is down anyway.

[japitts]

The green "DVR has detected an error" message does mean hard drive failure, it's rare for the box to recover but it often fails again sooner or later.

[John_GS]

Hi jtfab75

Thanks for posting and welcome back to the community.

I am glad the TV has started working again. Please keep an eye on it and keep us posted if it fails again. 

Best,