Virgin Media Community

[robkat]

Had a problem with TV and network on Sunday. Very helpful chap from the help desk spent a long time walking me through the solution.

It should be noted on here that you do get great help from customer services.

Not sure how to thank him as no feedback asked for.

[Molly_G]

Hey @robkat,

Many thanks for your recent post. Sorry to hear you've been having service issues, but I'm very glad that our agent was so helpful at the weekend in getting these resolved for you.

I have been able to locate your account using your forums details, and can see which agent of ours you have had this interaction with - I'll be sure to send over your positive feedback to both him and his manager.

We really appreciate you taking the time to drop by and let us know 🙂

Kind regards,