Menu
Reply
Highlighted
  • 9
  • 0
  • 0
Joining in
328 Views
Message 1 of 6
Flag for a moderator

Fury vs wilder 2 issue

Iv paid for the fight but when trying to watch it it’s really pixelated and pretty much unwatchable I’ve restarted my virgin box and still having the same issue! Is there any solution so I can watch the fight?

0 Kudos
Reply
Highlighted
  • 9
  • 0
  • 0
Joining in
325 Views
Message 2 of 6
Flag for a moderator

Re: Fury vs wilder 2 issue

81FC2794-F69F-41BF-AD05-5C9425E40335.jpeg

0 Kudos
Reply
Highlighted
  • 4.19K
  • 294
  • 739
Community elder
273 Views
Message 3 of 6
Flag for a moderator

Re: Fury vs wilder 2 issue

Sounds as if you have a signal issue which is likely to need a visit - you're best calling faults.

==================================
VIVID 600 (690/44mb) in Area 31
0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Settling in
225 Views
Message 4 of 6
Flag for a moderator

Re: Fury vs wilder 2 issue

Had exactly the same issue, even with the 2 x replays. Phone 150 early hours this morning, automated message only due to office closed till 0800hrs, stated to reset etc.  I done this numerous times, but did not work.  I did not have a sound issue like most I have seen complain about, just an unwatchable picture - all the other 200 odd channels were fine, just this live event.

I Called 150 this morning for a refund to be told I cannot be refunded because I didn’t watch it at the time and that I should have phoned them.

I explained I did not watch it out of choice, but due to the service you sold did not work. Plus explained I did call at approx 0200hrs, but received the automated message as your offices are closed.

They confirmed my above call, but still stated no refund because I chose not to watch it!  This obviously went round in circles for a bit, I was not accepting a no to the refund.  Got put through to another department who apologised and understood, but transferred me to another department, then I was cut off.

I phoned 150 again, went through all the stuff, and got through to someone who was really understanding and confirmed I will be refunded.

 

0 Kudos
Reply
Highlighted
  • 1.36K
  • 72
  • 139
Forum Team
Forum Team
150 Views
Message 5 of 6
Flag for a moderator

Re: Fury vs wilder 2 issue

Hi there @Chippy021 

 

Thank you for your post,  We are really sorry that you had this experience whilst watching the fight, we believe that this was resolved shortly after the start of the card. I hope this didn’t effect you’re enjoyment of the event too much, If we are able to assist you any further then please do let us know.

 

Kind regards 

Zak_M

0 Kudos
Reply
Highlighted
  • 2.71K
  • 56
  • 391
Trouble shooter
147 Views
Message 6 of 6
Flag for a moderator

Re: Fury vs wilder 2 issue


@Dfleck wrote:

81FC2794-F69F-41BF-AD05-5C9425E40335.jpeg


...unfortunately, there was a nationwide outage on Sunday night (https://community.virginmedia.com/t5/Virgin-TV-V6/Massive-Pixelation/td-p/4157860

, which would have been the culprit for your pixelation issues.

 

It has since been resolved but as already stated above if you're still experiencing issues, phone VM Support line (150 from your VM landline).

🙂

__________________________________________________________
Husband, Dad, Gamer, Gadget Lover......
Twitter: @deans6571
0 Kudos
Reply