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Fury V Wilder 'no live events' red button problem

Hi guys

when I power on my box I am offered the Fury v Wider fight at the bottom of the screen, when I click this I am taken to either a photo of both fighters and an option to buy the Royal Rumble(?) or a blank screen that prompts red button, when I press red button I either get:
'no live events' 
'royal rumble 2019'

Can anyone help please? 

I have restarted my box 

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Message 2 of 53
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Re: Fury V Wilder 'no live events' red button problem

Could someone from Virgin Media answer this - having exactly the same problem - cannot face the horror of dealing with the customer service number to have the end result of not being helped.

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Message 3 of 53
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Re: Fury V Wilder 'no live events' red button problem

error code LE7/102/NAV84181 When trying to order via TIVO box red button on on demand page.

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Message 4 of 53
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Re: Fury V Wilder 'no live events' red button problem

Hi jonlest85,

 

Thank you for reaching out to us in our community and a very warm welcome to you, I am sorry to hear you are having problems booking the fight, do you get the same issue when you try through Home, on demand, live events ?

 

We have tried to replicate this on a number of boxes in the office and haven't been able to see the error your are describing.

 

Have you been able to get this resolved since your last post?

 

Kind regards

 

Paul.

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Message 5 of 53
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Re: Fury V Wilder 'no live events' red button problem

Hi Paul

Same problem with me whichever route I take

Kind regards

 

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Re: Fury V Wilder 'no live events' red button problem

hour+ on the phone to inept tech team/customer service

i have purchased direct from BT Sport box office website and will be looking into canceling subscription. 

incredibly let down and hugely out of pocket 

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Message 7 of 53
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Re: Fury V Wilder 'no live events' red button problem

Hi PlastickMick,

 

Thank you for reaching out to us in our community and a very warm welcome to you, I am sorry you are having problems booking the fight, can you post the a picture of the error you are seeing?

 

Can you also try the below for me?

 

Home > Help and setting's > Network .connect to Virgin services Now.

 

Kind regards

 

Paul.

 

 

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Message 8 of 53
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Re: Fury V Wilder 'no live events' red button problem

I am also having the same problem and have been in contact with virgin since Monday since receiving this issue! 
what an absolute joke!! 

this needs to be resolved TODAY! Otherwise I will be leaving virgin 

disgrace,, 

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Message 9 of 53
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Re: Fury V Wilder 'no live events' red button problem

if possible buy direct from the BT Sport Box Office website - 

you shouldn't have to but the service I have received re this is issue is a joke .

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Message 10 of 53
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Re: Fury V Wilder 'no live events' red button problem

Have you managed to resolve the issue?

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