on 13-07-2022 10:16
My box is playing a tune that sounds like a dialling tone??! The box is also frozen on the welcome screen. I’ve turned it on and off from the switch, plug, reset…. The light on the box is red
on 13-07-2022 14:26
Sadly, it sounds like your box has gone to meet it's maker.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.