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JJ_help
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Frequent but not consistent black screen

For a number of months now I have been having an inconsistent issue with the TiVo box where -  when the TiVo box  is first switched on it flashes to a black screen every few seconds/minutes but only for a few seconds.  I did get an engineer to call but the “thing” worked without blacking out.  I was left with a new HDMI cable - which I promptly installed but is has made no difference at all.

 

It is so aggravating I am looking to cancel my whole account and just use Netflix etc (which will be much cheaper). BUT -   If someone can tell me how to deal with issue without having to reset the TiVo box every time I want to use it - I shall be most grateful.  

to be honest the only reason I am prevaricating is because I hate the whole calling in, to Virgin  it is way too painful even to find a telephone number!

 

 

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ozsat
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Re: Frequent but not consistent black screen

Are you using a LG tv - if not make make?

Can you post the settings you have in the TiVo video output options?

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VIVID 600 (690/44mb) in Area 31
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JJ_help
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Re: Frequent but not consistent black screen

Hi,

not LG - it's a Sony TV 4K UR2 - sorry I am not totally sure about the model.

video output as follows

Video Output Format 2160p
apologies is this is the wrong information - it was the only section I could find with video output.

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ozsat
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Re: Frequent but not consistent black screen

Change the settings to  2160p   2160passthru  and 1080p    -   then reboot the TiVo from the help menu.

If the problem continues - try a different HDMI port on the tv.

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VIVID 600 (690/44mb) in Area 31
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JJ_help
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Re: Frequent but not consistent black screen

I’ll give it a go - thank you.

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