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Frank22
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Freezing

My box keeps freezing for a second or two it's so annoying 

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japitts
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Re: Freezing

Can you explain a little more what you mean?

Are you doing anything in particular when this happens? Does the box recover afterwards?

If you can provide some more detail, I'm sure someone can help.

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Frank22
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Re: Freezing

Yes the sound stops for a second as if there is a break in transmission, or poor signal this happens quite a lot. 

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japitts
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Message 4 of 7
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Re: Freezing

Is this happening when you...

Are watching live TV? Watching a recorded programme? Watching OnDemand?

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Frank22
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Re: Freezing

Live TV mostly 

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Kath_F
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Re: Freezing

Hi Frank22, 

Thanks for your post and welcome to the community. It's great having you here. 

I'm sorry to hear you are having an issue with the sound breaking when watching Live TV. Taking a look at your account I can see that there are some errors that need fixing. The signal levels aren't where they need to be so I would like to arrange for an engineer to come to take a look at this for you. 


I just need to confirm the address to ensure we are booking the visit on the correct account. 


I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.


Thanks,

Kath_F
Forum Team



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Kath_F
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Re: Freezing

Hi Frank22, 

Thanks for coming back to me so quickly via private message. 

I have booked you in for the next available appointment. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM


If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 


Lets us know how the appointment goes. 


Take care.
 

Kath_F
Forum Team



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