Virgin Media Community

[MMoss]

Our TV keeps freezing and needing a reboot, several times a day. It also has lost all our saved programmes and recordings. The box flashes different colours and turns itself off. It’s impossible to get through to customer services. Please help! 

[japitts]

Can you explain what you mean by "impossible to get through"?

Are you just having issues with waiting times, or is there another reason?

[MMoss]

I just mean the phone wait times are unacceptable.  Is there a way on here to get support or request VM tech contact me? Thanks for any help

[japitts]

VM staff will respond on here, but it's not a real-time support service. Particularly on a bank holiday weekend, there's no guarantee how long a staff response will take - it could easily be a couple of days, or could be less.

If you're off-service because of what sound like a failed box, I'd tolerate those call queues myself (which, incidentally, aren't nearly as bad as they have been) - but the choice is yours.

Just to cover the obvious, is it a TiVo or a V6 you have? If you're not sure, check here 

[Martin_N]

Hi MMoss,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your TV service. 

I have been able to locate your account and can see there is an area outage currently affecting this. 

The fault reference is: F008986243

The estimated fix date is: 05-MAY-2021

^Martin