VM staff will respond on here, but it's not a real-time support service. Particularly on a bank holiday weekend, there's no guarantee how long a staff response will take - it could easily be a couple of days, or could be less.
If you're off-service because of what sound like a failed box, I'd tolerate those call queues myself (which, incidentally, aren't nearly as bad as they have been) - but the choice is yours.
Just to cover the obvious, is it a TiVo or a V6 you have? If you're not sure, check here
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