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Terry1950
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Message 1 of 15
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Free swap to V6

Why can't I find out or set up a free swap of V6 for my 2nd TV Box as detailed in your letter. I need to get this started but can't find how to!!!!!!!!!!!!!!!!!

                        

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BenMcr
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Message 2 of 15
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Re: Free swap to V6

There should be a website address in the letter.
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I work for Virgin Media - but all opinions posted here are my own
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Terry1950
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Message 3 of 15
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Re: Free swap to V6

There is a website address in the letter but that leads nowhere but this forum.

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Terry1950
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Message 4 of 15
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Re: Free swap to V6

The website address just takes you to the forum site and no farther.

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SpacePhoenix
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Message 5 of 15
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Re: Free swap to V6

the website address you need is: virginmedia.com/offers/v6swap

That takes you to a form you fill in, then preferred delivery date.

 

If you have any problems, contact virgin via the web chat. I just sorted out the problem that I had with the box swap over the webchat. Make sure that you mention that it's a "box swap to a V6" so that you get put through to the right team.

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Terry1950
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Message 6 of 15
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Re: Free swap to V6

Thanks, but for 2 days I've tried that exact website address. It just doesn't lead anywhere but the Forum. I'll try the another way.

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SpacePhoenix
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Message 7 of 15
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Re: Free swap to V6

Something screwy going on there as for me virginmedia.com/offers/v6swap goes to the page with the form on. Do you have anther web browser available that you can try it with?
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DouglasLucie
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Message 8 of 15
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Re: Free swap to V6

Trying to upgrade my second TV box as requested by mail today but cannot find how to do so on-line as directed by letter.

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Chrismc06
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Message 9 of 15
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Re: Free swap to V6

I’m having the same issue .. the link takes you nowhere
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newapollo
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Message 10 of 15
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Re: Free swap to V6

The link is working fine here using Chrome.  Perhaps try clearing cookies/browsing data, a different browser, or an incognito tab/window

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Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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