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savik2
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Fox channel catch-up missing episodes

I'm trying to watch first three episodes of Emergence on Fox catch-up. Episodes 1 and 2 played fine and are included in my package.   Episode 3 says I have to upgrade to watch.  What gives?

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Katie_WT
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Re: Fox channel catch-up missing episodes

Hi there @savik2

 

Thanks for your post - sorry that you seem  to be having some issues with watching something on the Catch-Up service at the moment. 

 

I have tested episode 3 and all is playing without issue. 

 

What package do you subscribe to for me please? 

 

Can you also advise how you are accessing the Catch-Up (what buttons/menu options do you use) 

 

Cheers

Katie - Forum Team


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VMViewer
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Re: Fox channel catch-up missing episodes

It's the same for me.

I think this is related to the 'Upgrade to watch' error that is currently affecting other channels too:

  • Comedy Central
  • MTV
  • E!
  • TLC
  • Cartoon Network
  • Boomerang

It appears that the incorrect pack codes/flags have been applied to the content in the VM system.

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Katie_WT
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Re: Fox channel catch-up missing episodes

It can indeed happen and it's an easy fix if that is the case - we're not however able to replicate this error with this particular asset so just wanted a bit more info from @savik2 to see if that would help diagnose this particular issue 🙂 

 

Cheers so much. 

Katie - Forum Team


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