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Follow up to my complaint

I made a complaint about a TiVo box order and received a letter saying that virgin had tried to ring  me, which was not the case. The letter asked me to contact the IVR team on a mobile number. This number does not accept voice calls so I texted and received an acknowledgment but no help. The letter also asked me to contact 03454541111 if the resolution is good with me, which it clearly isn’t. Can anyone suggest my next course of action?

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Re: Follow up to my complaint

Hi Lolwhite, 
 

Thanks for your post and welcome to our community. 

Really sorry that you've had a complaint raised about your TiVo box and haven't heard back, this isn't good. 

I'd also like to apologise for the delay in getting back to you, we have been busier than expected. 

Have you heard back since your post at all?

Hopefully this is all sorted for you, if not though please expand on what issues you've had regarding the TiVo box order and we'll see how we can help from here. 

Emma_C - Forum Team
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