Virgin Media Community

[DeeDay]

I’ve just upgraded to my first 4K TV (Sony brand) however, the picture from the v6 box now constantly flickers no matter which resolution I’m watching a channel in.

This doesn’t happen with any of the other devices I have connected to the TV. Even the ones that output in 4K. 

Anyone got any ideas how to sort this?

[Christy_D]

Hi there

I would be looking to change the HDMI to a 4K Ready HDMI lead and see if this resolves the issue. 

If that fails, change the HDMI port in the TV to a different one. If its not currently in HDMI 1 then put it in here

Thanks

Christy

[DeeDay]

I’ve tried multiple HDMI cables and the v6 box in each HDMI port of the TV. It’s currently in HDMI 1 now and the flickering still exists

[newapollo]

Disconnect the HDMI  from both the VM box and the TV. Turn off both pieces of equipment for a couple of minutes and then turn them back on. They should then perform a new handshake with each other.

Then on the V6  go to Help & Settings > Settings  > Video Output > Video Output Format > Test Formats and follow the onscreen instructions.

[DeeDay]

Tried doing that and TV picture was ok for about an hour before the flickering started again

[japitts]

Have you tried using another HDMI cable & TV-port, to eliminate the possibility that the ones you're using, have a fault?

[DeeDay]

Yes I’ve tried all 3 HDMI ports on my TV and tried 5 different HDMI cables so far.

Still having the same flickering issues