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Flashing blue & red light (not working)

Hi All,

First time post so go easy on me...

Our V6 box stopped working yesterday evening, the unit was very hot so I turned it off to let it cool down. I checked the connections and then restarted it but the unit still wouldn't boot up and after 30 seconds the lights would start to flash.

I swapped the unit out with any V6 box from the bedroom to check that the cabling was OK and the bedroom unit started up with no problems. 

I have tried to report a fault but due to the Covid-19 situation I'm unable to get through. Is there anything else i can check and if not would Virgin be able to post a new unit out?

Thanks

J

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Re: Flashing blue & red light (not working)

Hi can you PM me your account number and area ref.  Also include the serial number of the faulty V6.  I will get a new one sent out to you

Regards

Rich

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