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Bfm1401
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Flashing Red and White light.

Hi my Tivo V6 box has a fault where it flashes red and white and won't get past start up. Came on all of a sudden. Can't contact Virgin Media service desk due to lockdown, how can I get Virgin Media to resolve the problem / replace the box.

Thanks, 

Robert. 

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jbrennand
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Re: Flashing Red and White light.

The UK call center is still picking up - try at 08.00.

You could try a reset on the V6

Turn the V6 off with the " rocker "switch at the back of the boxand unplug for 5 minutes. Plug it in again. Then, hold the + and standby buttons (on the front of the V6) together simultaneously and then turn the box on with rocker switch (need both hands !) , keep the buttons pressed, and wait till you see the welcome screen appear on the TV - then release the buttons.

See if that sorts it if not try the call in.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Natalie_L
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Re: Flashing Red and White light.

Hi Bfm1401,

 

Welcome to the Community and thank you for posting 🙂 

 

I am very sorry to hear you are experiencing issues with your V6 box.

 

Have you had a chance to go through the suggestion by jbrennand? If so, has this helped to resolve the issue?

If not, please do let us know and we will be happy to look in to this further for you.

 

Thanks 

 

Nat
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charlierayner19
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Re: Flashing Red and White light.

Hello, did you manage to sort this issue?

We are experience the same thing.

Thanks!

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japitts
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Re: Flashing Red and White light.

@charlierayner19 

I suspect the previous poster called Virgin C/S and reported their fault 😉

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Bennicut
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Re: Flashing Red and White light.

Good afternoon.

I came home to this issue today. Constant blinking red and white lights. No response pressing any buttons so I did as instructed in the previous post with the power off, unplug for 5 mins, turn on holding the + and standby button.

 

It restarted but then just went straight into the flashing and not working again. Stuck on the starting up screen. Only had the box since 20th August.

I will try and call customer services

 

Thanks

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Martin_N
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Re: Flashing Red and White light.

Hi Bennicut,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having with the V6 box. 

 

I have taken a look on our side and I can see a replacement box has been sent out. 

 

Has this resolved the issue for you?

 

^Martin

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