Virgin Media Community

[Paulpal67]

I'm currently watching 2012 on film 4. My samsung tv is connected via bluetooth soundbar. When the film is on, i have to have my soundbar at 19, 20 and when adverts come on, i have to turn it down to about 10 which i find strange. When watching films on amazon prime via the tv app, my sound is at 10 and when i watch anything on my v6, needs to be about 20. Strange

[japitts]

Volume levels varying between adverts and programming is nothing new, more's the pity.

Some channels are worse than others, but they all do it (BBC excepted) to some degree.

[nodrogd]

The ASA has rules that differences in volume levels between advertising & programme material should not be excessive (BCAP rule 4.7).

This states:

"Advertisements must not be excessively noisy or strident. The maximum subjective loudness of advertisements must be consistent and in line with the maximum subjective loudness of programmes and junction material.
Broadcasters must endeavour to minimise the annoyance that perceived imbalances could cause, with the aim that the audience need not adjust the volume of their television sets during programme breaks. However, BCAP recognises that commercial breaks sometimes occur during especially quiet parts of a programme, with the result that advertisements at normally acceptable levels seem loud in comparison".

BCAP 4.7 

[Lee_R]

Hi @Paulpal67 thanks for posting and welcome back to our community.

I am sorry, I cannot add anything different to what the fantastic japitts and nodrogd have advised you already.  Please let us know if you require any further assistance.

Regards

Lee_R