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Chrisazgo
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Faulty box - no way to get through to VM?

Our box developed a fault this morning, i've tried everything possible (cables, different sockets etc.) as far as i can tell the power component is broken. 

I cant see any way to get a help ticket or phone them to get help. If i go through the help page and call it just leads to the automated testing - successful then asking if i want a link to get further help which is just to the page with the same phone number i just called or a link to this forum! Its like an endless loop. Do they actually have a call centre or web help open?

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japitts
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Re: Faulty box - no way to get through to VM?

You've not actually said what the fault with your box is... if you explain, someone may just be able to assist you and potentially avoid the need to call C/S.

Virgin's fault-reporting is on 150 from a VM phone, or 0345 4541111 from any other phone. You just choose the options for "I have a fault with my TV service"

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