Have a faulty remote control (I believe). Even with new batteries I have to fiddle with the control to switch on the box and/or change channels. Although the volume controls work fine and adjust the TV with no issue.
If that doesn't work there are links on the last page to order a new remote, along with a link to download the TV Control app to use as a temporary remote until you receive a replacement. If the pages don't load correctly try a different browser.
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