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manojt
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Faulty Virgin TV V6 Remote control

Have a faulty remote control (I believe). Even with new batteries I have to fiddle with the control to switch on the box and/or change channels. Although the volume controls work fine and adjust the TV with no issue.

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newapollo
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Re: Faulty Virgin TV V6 Remote control

Hi @manojt 

The V6 remote may need resetting and pairing again.

Follow the instructions on teh following help page

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/not-working-v6 

If that doesn't work there are links on the last page to order a new remote, along with a link to download the TV Control app to use as a temporary remote until you receive a replacement. If the pages don't load correctly try a different browser.

Dave

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Zak_M
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Re: Faulty Virgin TV V6 Remote control

Good morning @manojt

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your remote. 

 

Have you managed to order a replacement via the link that newapollo has advised? 

 

Kind regards,

Zak_M

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