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akavintz
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Faulty V6 box

Hi,

How can i get a replacement v6 box?

The one in my bedroom refusses to respond to the remote control some or all of the time.

Steps i jave taken:

1.Replaced batteries

2.Rebooted the box

3.Factory reset the box, deleting everything

It still exhibits the same issue. If i hold the up button on the box the remote beeps bit still refuses to operate it. I can control the box perfectly with the remote app on my phone so it would seem to be a bluetooth/infrared issue on the box or control!

This has been happened forever its just getting worse and more annoying plus my bills going up!

Thanks for advice on resolving this

Vince

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japitts
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Re: Faulty V6 box

I've got doubts, but you could try a new remote control... https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app 

Otherwise, the same process applies as with any other TV fault. Call VM and report it. 150 from a VM phone, or 0345 4541111 from any other phone.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Re: Faulty V6 box

Hi, Vince

 

Thanks for posting. Apologies for the TV issues with the remote. I can see from checking the systems, you've spoke to the team since posting and ordered a Virgin Media remote

 

Let us know if this sorts the issues you've got and if not, we'll be happy to assist

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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akavintz
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Re: Faulty V6 box

The  new remote fixed my issue

Thanks

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