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UncleStevie
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Faulty V6 box

Hi Folks

One of my two V6 boxes seems to be broken. It is stuck on the 'Setting Up' screen.

Reading through various posts on here I found various suggestions for a fix, including downloading the firmware again. None of these have worked. My second box works ok when connected to the same cabling.

Does this mean that the box needs to be replaced? If so, how can I arrange for an engineer to come out with anew box?

Thanks for any help that you can provide.

Stephen

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newapollo
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Re: Faulty V6 box

Hi UncleStevie,

You need to contact the Faults team.

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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UncleStevie
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Re: Faulty V6 box

Thanks newapollo

I  managed to get through on the phone and then on virtual chat.

Stephen

newapollo
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Re: Faulty V6 box

Thanks for the update UncleStevie,

hopefully the new box will solve your issues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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