I have had intermittent faults with my V6 box for a while. Sometimes no picture but sound sometimes no picture or sound. Turing off or resetting a few times usually gets it back but it is happening far more frequently. I did a complete wipe, tried a different HDMI lead that works with other things and different connections but the Box is the the problem. Everything else works fine. Trouble is teh phone line goes through the motions until I am "Transferred to an engineer" then I get I am sorry but due to coronavirus our technical centre is closed.
All I need is some way to contact them to get a new box sent out.
Unfortunately, persisting with the call queues will (almost certainly) be the quickest way of getting this resolved. You can try the text message service, but that's still going into a queue for an agent to respond, forum staff work through posts here but - again - it'll likely take a few days.
Keep trying at different times of day, maybe even 8am on the dot when they open.
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Sorry to see you are having problems with your V6 box.
Have you checked that all the cabling is finger tight and secure? I had similair issues with mine, especially with no sound.
I disconnected all my equipment, not just the Virgin boxes, and had a sort of spring clean, setting everything up from scratch, making sure there were no loose connections, and generally tidying up all my cabling as it was like spaghetti junction. This solved my Virgin issues.
If that doesn't help then you could try the text messaging service.
Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, options 1,1 and 2, butbest to call at 8am to avoid call queues.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali