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RealRedMonkey
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Faulty V6 Box - Cut off again by Customer Services

For the second time I have waited 40 minutes plus to try and speak to someone and ended up being cut off again before I can speak to anyone.

Can someone in Customer Services please pick this up as my V6 Box is stuck at "Starting Up" and resets and power off/on are not fixing it. The lights are flashing as well so I believe it is a hard drive failure?

Can't believe that I can't chat to speak to someone to get this sorted. Please help.

 

Megan_L
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Re: Faulty V6 Box - Cut off again by Customer Services

Hi RealRedMonkey,

Thanks for using the forums to get this issue with your set top box looked into, I am sorry you've been having issues getting through to someone who can help with this. I am aware that you posted this on Monday so you may have got something in place since then, so please let me know what the situation is!

If you still need help then I will be ore than happy to lend a hand!

Thanks,

Megan_L

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