Showing results for 
Search instead for 
Did you mean: 

Faulty TV Box

Settling in

I turned my tv on and there was a green screen and came up with a message saying 'your tv box hard drive has a problem' it tried to repair and reboot 3 times and then the 4th time it told me there was an account problem and only some channels were available. I cannot contact anybody to speak to them about this issue even after I have used the message bot chat and tried ringing the virgin media help phone number. How do I sort this out if I cannot contact anybody?


Very Insightful Person
Very Insightful Person

The green "DVR has detected an error" message means your V6's hard drive has failed - you are very fortunate the box has even booted back up, it's of no surprise it's not behaving.

When you call the CS number, choose the options for "I have a fault with my TV service", and then press nothing else but just wait. Ignore the options to get a link, do it yourself or whatever else is offered - just wait on the line and you should speak to an agent who can arrange the required tech visit.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks