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Grebo65
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Fault 17/09/19

Hi, is anyone else experiencing problems accessing the TV service? It started yesterday when the TV channels went off and the app services weren't available. Virgin admitted there was a problem and it came back on after they ran some tests over the period of an hour. It just happened again today, despite the fact I've rebooted it three times, there's just the sign saying "Starting Up". The landline is also dead (supplied by Virgin) so I can't even call them.

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Forum Team
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Re: Fault 17/09/19

Hi Grebo65,

 

Thanks for posting and welcome to the community. My apologies for the service issues. I've ran a check in your area today and all seems fine now. Please do let me know if you need anything further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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