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paswag
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Failing V6 box - how do I get a replacement

I have a V6 Tivo box that looses sound intermittently - either all HD sound or all non HD sound.

I have two boxes and have swapped them and the fault is following the device so I need it replaced - I don't need an engineer, just a new box - so how do I get one without an endless queue on the phone and 75 pointless questions?

It is DCX960 v 2048.0 running 20.9.2.RC3-VMB-11-C68

Thanks in advance

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