As I settle down to watch the motorbike racing on Eurosport every Sunday the picture eventually starts pixellating and breaking up. This has happened for the last month or so. The picture is fine the rest of the week. Anyone have any ideas what is going on please?
There's no logic to why this should happen on particular days, but pixellated pictures are usually a sign of signal faults. My standard advice to all signal issues therefore applies... Do you have any issues on Quest HD (a free channel - Ch169) at all?
If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
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