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Eurosport 2 HD Glitching

Hello.

Our eurosport 2 HD is currently not watchable. 

We have also had some programmes recorded off of the same channel and it's the same.

HD seems to be the problem. The non HD version is fine. 

We have checked all other HD channels and they appear glitch free. 

The box was only installed monday just gone. We have also been having issues with the sound too where it goes silent when changing channel and after unpausing. 

Any help will be most welcome.

Kind regards

Chrissie & James

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Re: Eurosport 2 HD Glitching

Hi Chrissie and James,

 

Thanks for posting and welcome to the community 🙂

 

My apologies for the Eurosport issue, I've checked this and it's something we're aware of and working hard to fix asap.

 

Kind regards,

John_GS
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Re: Eurosport 2 HD Glitching

Hi thank you. 

We have also noticed other issues too with the sound and picture sync. If we play anything of what we recorded after a period of time the sound is out. We have to stop this and come out of tje recording and go back in again. Also when watching youtube it's glitching some videos so badly they are not watchable and when watching netflix the sound goes out again after pausing and you have to fast forward a little to get it to catch up.  If this was only once or twice a week thwn we could cope with it but this has been every day and multiple times a day. 

Any ideas what this could be? 

Kind regards

Chrissie & James

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Re: Eurosport 2 HD Glitching

Can you confirm the following for me-

 

Have you have rebooted the box?

 

Are all the wires and cables connected tightly?

 

Alex_Rm

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Re: Eurosport 2 HD Glitching

 

Hi thank you for getting back to us.

Yes everything is all in tight. And yes have rebooted the box a few times. 

It's only recently been installed on the 2nd september. 

Kind regards

 

Chrissie

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Re: Eurosport 2 HD Glitching

Thanks for getting back to me, 

 

I've not been able to re- create the issue here, I'm going to pop you over a private message so I can get a few more details, to then take a closer look at your equipment 🙂

 

Thanks,

 

Alex_Rm

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Message 7 of 12
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Eurosport 2 HD Glitching

Hi, I’m getting huge glitching in Eurosport 1HD & 2HD only when it’s World Superbikes or British Superbikes which I really want to watch. All other channels are fine.

I’ve done a Restart the TiVo box as I don’t want to lose all my recording if I do anything else.

Thus has been apparent now for 2 months. It was ok on the normal Eurosport 1 & 2 channels but you have taken them away.

Please help asap as I can’t watch any of the racing today.

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Message 8 of 12
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Re: Eurosport 2 HD Glitching

We had an engineer out and when they went to the exchange box he said we were attached to the wrong terminals so changed us over and played with a few settings on the box. Ever since eurosport HD is ok. 

One of the moderators may be able to organise a private message and get you an engineer. 

Hope it helps 

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Re: Eurosport 2 HD Glitching

Hello agilbert50

 

I will need to pop you a private message to get this looked into.

 

Thanks Joe_F

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Message 10 of 12
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Re: Eurosport 2 HD Glitching

Eurosport 2hd is unwatchable. Recorded British super bikes yesterday and it’s pixelating badly. Please can it be fixed. 

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