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Error

Good evening, I have the same problem (S102). Channels are loading up to 33%. At least I didn’t  receive any help (all lines are busy). Virgin team, please take a look at my message. I need help!!!

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Re: Error

Hi Oksana86,

 

Thank you for your post. I'm sorry to hear this. 

 

Are you still having this issue? 

 

^Martin

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Re: Error

Hello, yes.

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Re: Error

Sorry for our delayed response here Oksana86. 

 

Have you been able to check for related known issues on our service status page: virg.in/service? If you sign in from there you can also run tests on your equipment which may offer a solution.

 

If there's nothing communicated that could be causing the problem don't hesitate to let us know so we can take a further look.

 

Alternatively you can text our cable-care team on 07533051809 (Mon - Sat 8am - 8pm) or give us a call on 150/ 0345 454 1111.

 

Tom

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