3 weeks ago
Good evening, I have the same problem (S102). Channels are loading up to 33%. At least I didn’t receive any help (all lines are busy). Virgin team, please take a look at my message. I need help!!!
2 weeks ago
Thank you for your post. I'm sorry to hear this.
Are you still having this issue?
Sorry for our delayed response here Oksana86.
Have you been able to check for related known issues on our service status page: virg.in/service? If you sign in from there you can also run tests on your equipment which may offer a solution.
If there's nothing communicated that could be causing the problem don't hesitate to let us know so we can take a further look.
Alternatively you can text our cable-care team on 07533051809 (Mon - Sat 8am - 8pm) or give us a call on 150/ 0345 454 1111.