Is there any other way to fix this issue error s102 other than calling as I tried that and its telling me the call centres are closed!? Just recieved a new box after thne old one stopped working, it gets stuck on 33% channels then goes to the error code
VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the TV box you are installing. By doing this we’ll be able to reboot the box or put you in touch with the right team.
The old method ( which still works) was to reboot the V6, and if the channels are still greyed out then you need to phone to get your box activated. 0800 953 9500. You will need the box serial number, and your account and area number.
You could also try contacting New accounts and Set Up for them to complete the setup and activation.
That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4 if dialling 0345 4541111 from any other phone
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks
Tried the activation number and it keeps telling me my equipment is still setting up, also tried seeing if there are any faults via the virgin page and its showing me a photo of a different style box asking what colour light is on the box ( they sent me an old style box in error to replace the faulty v6 box) 😔
I have the correct box now, my v6 broke but they sent me a tivo box in replacement then I finally managed to contact them again and they have now sent a v6 box but its still not working and trying to talk to someone again is proving impossible. The activation line now says my equipment is up and running! But the fault checking service on the website still shows a photo of a tivo box