Virgin Media Community

[bajan52]

Hi, I have a v6 box that has been happily chugging away fo a number of years without any issue.  I recently noticed that we were not getting any program listings beyond a week, then a few days and now we get "title not available".  I ran "connect to the virginmedia service now" several times and keep getting error n17 "failed whilst negotiating".  My internet connection is fine.  To test this I swapped my the v6 box with the one in another room and that worked fine, however, this one did not work when connected at the other location.  I have been trying to contact support by phone to no avail, I appreciate that they are very busy at the moment given the current pandemic.  Can anyone offer any solutions or can someone from virgin get back to me please.

Many thanks

Mike

[bajan52]

Anyone....

[John_GS]

Hi bajan52,

Apologies for the delayed reply and the TV guide issue.

Can you do the following for me on the TV box please? Home, Help and Settings, Settings, Network, Connect to the Virgin Media network now.

Kind regards,

[bajan52]

Hi John_GS

Thanks for getting back, unfortunately I have only just seen your reply.

I have the same error "failed whilst negotiating"

Regards

[John_GS]

Thanks for coming back to me. 

Is this on the TiVo or the V6 sorry?

Kind regards,

[bajan52]

On the V6

[John_GS]

Thanks. How's the V6 connected to the internet please? Wired/wireless? If wireless, can it be done wired?

Kind regards,

[bajan52]

Its has a wired connection 

[John_GS]

Thanks, try this for me. 

Home, Help and Settings, Settings, Network, Network status.

Check if the V6 is connected to the internet please?

Kind regards,

[bajan52]

Shows

Wired internet adapter

Mac Id   ××××××××××××

Link status   connected

Then IP address, gateway address, subnet mask, broadcast address and DNS addr